Terms of Service

These Terms of Service (“Terms”) govern your use of the Team Tether mobile application and related services (the “App”), operated by Team Tether (“we,” “us,” or “our”). By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 18 years old to create an account and use the App. By using the App, you represent that you meet this requirement and that the information you provide is accurate.

2. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at info@teamtether.app if you suspect unauthorized use. You may delete your account at any time from within the App.

3. Acceptable use

You agree not to:

• Use the App for any unlawful purpose or in violation of these Terms.
• Upload content that is harmful, harassing, infringing, or otherwise objectionable.
• Attempt to access accounts, data, or systems you are not authorized to access.
• Interfere with or disrupt the integrity or performance of the App.

4. Your content

You retain ownership of the content you submit (rosters, schedules, posts, photos, and other information). You grant us a limited license to host, store, and display that content solely to operate the App for you and your team or program.

You are responsible for the content you provide, including any information about children. You represent that you have the authority and any consent necessary to provide such information and that it does not violate the rights of others.

5. Dues and program fees (paying a coach)

Who you are paying. The coach, club, or organization running the team or program is the seller of that coaching. They set the price, decide what is included, and are responsible for delivering it. Team Tether is the platform they use to run it and to take payment; we are not the coach, we do not provide the coaching, and we are not responsible for whether it happens or what it is like.

How a payment is taken. Payments made in the App are processed by Stripe. Card details are entered on Stripe’s own pages — we never see or store them. Stripe’s Services Agreement applies to payments made through it. A coach who sets up to be paid in the App also enters into an agreement directly with Stripe — the Stripe Connected Account Agreement — which Stripe presents during setup, and must give Stripe the identity and bank details Stripe requires by law before any money can be paid out.

What we charge. We keep a commission on each payment collected through the App. The rate depends on the coach’s Team Tether plan and is shown to them in the App before they collect anything. Separately, card networks charge a processing fee on every payment; a coach chooses whether to absorb that themselves or pass it on to the family. Where it is passed on, it appears at checkout as a clearly labeled “Service fee” on top of the coach’s price, and the total is shown before you pay. The rest of what you pay goes to the coach, and Stripe pays it out to their bank on Stripe’s schedule.

Automatic monthly payments. A parent or guardian may set up an automatic monthly payment for a child. It continues until it is stopped. Either the family or the coach can stop it in the App at any time, and it also stops by itself — and we tell you when it does — if the amount changes, the child leaves the team or program, the coach stops taking payment in the App, or an agreed total is reached. Stopping it prevents future charges; it does not undo a payment already taken.

Refunds. The coach decides whether to give a refund and issues it from the App, according to their own refund policy — ask them, not us. We may issue a refund ourselves in one case: where the same thing was paid for twice, we return the duplicate automatically. A refund can take several days to appear on your statement.

Disputes and chargebacks. If you dispute a payment with your bank, the disputed amount is recovered from the coach who received it, and the coach is responsible for it and for any fee the dispute incurs. Please raise a problem with the coach first — it is usually faster than a bank dispute, and a dispute takes the money back from them whether or not they were at fault.

Tax. The coach is the seller, so any sales, use, or other tax on what they charge is theirs to work out, collect, and pay. We do not calculate or collect it for them, and nothing in the App is tax advice. Where Stripe is required to issue a coach a tax form for money paid out to them, Stripe does so directly.

Paying outside the App. A coach may instead take cash or a cheque and record it by hand, or link to their own payment page (for example Venmo or PayPal). Money paid that way does not pass through us at all: we do not process, collect, or transfer it, we are not a party to it, and everything above about fees, refunds, and disputes does not apply — that is between you and the coach.

6. Team Tether subscriptions (paying us)

Some features require a paid Team Tether plan, bought by a coach for their own account. These payments are handled through our payment provider, and we do not store your card details. A plan renews automatically for the billing period you chose until you cancel, which you can do at any time from the billing settings in the App.

Changing plan. Moving to a larger plan takes effect immediately and is charged immediately: your card is charged the difference for the rest of the period you have already paid for, and the plan renews at its own price from then on. If that payment is declined, nothing changes and you stay on the plan you were already on. Moving to a smaller plan — or to Free, or cancelling — never takes anything away early: you keep what you paid for until the end of the current billing period, and the change happens the day the next period would have begun. You can call off a pending change until then.

Except where required by law, subscription fees are non-refundable.

7. Service availability

We may modify, suspend, or discontinue features of the App at any time. We aim to keep the App available and reliable but do not guarantee uninterrupted access.

8. Disclaimers

The App is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be error-free or uninterrupted.

9. Limitation of liability

To the fullest extent permitted by law, Team Tether will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising out of or relating to your use of the App. Our total liability for any claim relating to the App will not exceed one hundred U.S. dollars ($100).

10. Indemnification

You agree to indemnify and hold harmless Team Tether from any claims, damages, or expenses arising out of your use of the App, your content, or your violation of these Terms.

11. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you violate these Terms or use the App in a way that could harm other users or us.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you in the App. Your continued use of the App after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Email info@teamtether.app.